You can check the status of your order directly from your personal account.

Once you have completed the payment, you will also receive an email informing you that your order has been accepted, which means our logistics team will start preparing it.

Once your order has been accepted, our logistics team will receive it within the hour.

Our logistics teams are committed to preparing and shipping your order within 1 to 4 working days, depending on activity and periods of high demand.

We do our utmost to ensure that every order is processed quickly and carefully.

Our team works from Monday to Friday, 9 am to 6 pm (UTC+2).

Once your order has been shipped, you will be informed and will receive the tracking number by email.

Please note that during sales or holiday periods, order processing may take longer.

Our logistics team works quickly to provide the best performance. If your order has not yet been processed, we can cancel or modify it for you. However, if our logistics team has already printed the design or started packing your order, we will not be able to cancel it.

We invite you to carefully check that the products in your cart are all the correct color, model, and quantity, as you wish.

Please ensure that you have provided us with the complete and correct delivery address before proceeding to checkout.

At Kasey, we carefully inspect each item after production and before packing your order.

However, if, despite all our precautions, a defective product has been sent by mistake, we sincerely apologize and invite you to contact us with the following information:

– Order number

– A description of the problem

– Photos of the defective product

We will get back to you with details on how to proceed with the return.

You can choose standard home delivery, express home delivery, or pickup point delivery if available.

Delivery fees will be applied if the minimum order amount for free delivery is not met. These will be calculated at checkout.

If delivery is made outside of European Union countries, all additional customs duties, taxes or fees are the responsibility of the customer and must be paid to the local customs and tax authorities.

Before placing an order, we advise you to check with the local customs and tax authorities.

To avoid any errors concerning the model, please check your phone's model before use.

If you wish to change products, you will need to return the one you received (please consult the return and refund policy page) and place a new order.

If the carrier was unable to deliver the package, this means that they were unable to reach you, there was an error in the address, the waiting time in the locker expired (if you chose a relay point) or any other circumstance that prevented them from delivering the package.

If you realize fairly quickly that your package is being returned to us, you can try to contact the carrier immediately to provide them with additional information to help them deliver the package to you, if it is still possible. You can also email us at orders@kaseyatelier.com or contact@kaseyatelier.com and we will try to assist you as much as possible.

Unfortunately, if the carrier is unable to assist you, the package will be returned to us, and this may take longer than the original shipping time. You can check the package's progress using the initial tracking number.

Once we receive the package, you will have two options:

– If you still wish to receive your order, please email us as soon as you know the package is being returned to us, providing us with all your correct information so we can deliver the package to you. Wherever possible, we will resend the package to you, but we will have to charge you for the shipping costs.

– If you no longer wish to receive your order, we will refund your order, but all incurred fees (shipping costs, return costs, customs fees, etc.) will be deducted from the total refund amount.

Please refer to the return and refund policy page.

You can send your question to contact@kaseyatelier.com, we will be happy to help you.